Questions & Answers
You may have lots of questions – we have the answers to the most frequently asked ones.
Termination of Freshcard loyalty programme
What happens to my balance/points when the FreshCard loyalty programme is discontinued?
From 31 December 2021, it will no longer be possible to collect loyalty points (Coffee or FreshPoints) and it will also no longer be possible to load new credit onto the FreshCard. It will still be possible for you to redeem your collected loyalty points and to pay with your FreshCard credit. Loyalty points can be redeemed up to a maximum of 36 months after the last credit. Credit balances remain valid for a maximum of 60 months after the last recharge.Locations
Loss of a card
What should I do if I lose my card?
Only cards that have been registered can be blocked. The freshCARD as a gift card cannot be blocked. Marché Restaurants Switzerland AG assumes no liability for the credit balance on the card and will not issue reimbursements.
If the freshCARD is registered, please log into the login area and check the “Block card” box. Alternatively, you may e-mail our customer service or use the contact form.
How safe are my data? Will they be passed on to third parties?
Personal data may be passed on within the Coop Group for advertising purposes. The companies of the Coop Group have the right to process the data for their respective marketing purposes.
Your personal data may also be passed on to third parties (service providers) that process the data on behalf of Marché Restaurants Schweiz AG, including possible data transfer abroad. The data shall only be transferred to countries that have data protection regulations equivalent to those in Switzerland.
Where can I unsubscribe from the newsletter?
Click on “Newsletter Unsubscribe” at the bottom of the newsletter you received and follow the subsequent steps.
Or log in with your e-mail address and password under “My freshCARD.” Remove the checkmark in front of the corresponding newsletter under “Which newsletter do I want to receive?”
Do you have additional questions?
My question was not answered here.
If you could not find the answer to your question here, please contact us via the contact form or send an e-mail to our customer service team.